IT Support Specialist (English Speaker) - Bali

Join Imecon Teknindo, a leading IT solutions provider, as our IT Support Specialist (English Speaker) in the vibrant tech hub of Bali! We’re seeking a proactive and customer-focused professional to deliver exceptional technical support to our international clients. Our team is dedicated to driving innovation and excellence in IT services, and we’re looking for someone who thrives in a dynamic environment.

As an IT Support Specialist at Imecon Teknindo, you’ll be at the heart of our operations, providing first-line technical support to our clients. You’ll handle a variety of IT issues, from hardware and software troubleshooting to network and system administration. Your ability to communicate effectively in English will be crucial, as you’ll interact with clients from around the world.

📋 Tanggung Jawab Pekerjaan

• Provide first-line technical support to clients, resolving hardware and software issues promptly and efficiently.
• Install, configure, and maintain IT equipment and systems, including desktops, laptops, servers, and network devices.
• Monitor and troubleshoot network and system performance, ensuring optimal operation and availability.
• Assist in the deployment and management of IT security measures, including firewalls, antivirus software, and intrusion detection systems.
• Document and maintain detailed records of all technical support activities and system configurations.
• Train and assist end-users on the proper use of IT systems and applications.
• Collaborate with the IT team to implement and support new technologies and solutions.
• Participate in on-call duties to ensure 24/7 coverage for critical IT issues.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 2 years of experience in IT support or a similar role.
• Proficiency in English, both written and spoken, to communicate effectively with international clients.
• Strong knowledge of IT infrastructure, including hardware, software, and networking.
• Familiarity with IT support tools such as ServiceNow, Zendesk, or similar.
• Certifications in IT support (e.g., CompTIA A+, CompTIA Network+, or Microsoft Certified: Azure Administrator) are a plus.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong problem-solving skills and a customer-focused approach.

🛠️ Keahlian

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