Admin Guest Relation Specialist

Join Luxora Hospitality Group, a leader in premium hospitality, as an Admin Guest Relation Specialist in the heart of Jakarta. You will be the first point of contact for our esteemed guests, ensuring seamless communication, personalized service, and an unforgettable experience. With a focus on guest satisfaction and operational excellence, this role offers a unique opportunity to be part of a dynamic team dedicated to delivering exceptional service in the hospitality industry.

As an Admin Guest Relation Specialist, you will play a crucial role in managing guest inquiries, reservations, and complaints. Your daily tasks will involve using industry-standard tools like SAP and Cvent to streamline operations and enhance guest satisfaction. With 3-5 years of experience in a similar role, you will bring a wealth of knowledge and expertise to this position.

This is your chance to make a meaningful impact in the hospitality industry. Join us in Jakarta and be part of a team that values innovation, guest satisfaction, and professional growth.

📋 Tanggung Jawab Pekerjaan

• Manage guest inquiries, reservations, and complaints efficiently.
• Use SAP and Cvent to streamline operations and enhance guest satisfaction.
• Ensure seamless communication between guests and the hotel staff.
• Provide personalized service to meet and exceed guest expectations.
• Coordinate with various departments to resolve guest issues promptly.
• Maintain accurate records of guest interactions and feedback.
• Assist in the organization of guest events and special requests.
• Contribute to the development and implementation of guest relation policies and procedures.

🎓 Kualifikasi & Syarat

• 3-5 years of experience in a similar role within the hospitality industry.
• Proficient in using SAP and Cvent.
• Excellent communication and interpersonal skills.
• Strong organizational and problem-solving skills.
• Ability to work well under pressure and meet tight deadlines.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Fluent in both English and Indonesian.
• Certification in guest services or hospitality management is a plus.

🛠️ Keahlian

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